Keeping Drivers and Dispatch in Sync on the Road
Client Regional logistics networkTimeline 8 weeksTeam 2 mobile engineers + 1 designer
99% crash-free sessions
2× faster job claim flow
Resilient offline handoff
The challenge
Dispatch relied on group chats. Drivers needed a single app for jobs, proof of delivery, and status—often with spotty coverage.
Our approach
Step-by-step how we scoped, built, and shipped the work—together with the client team.
Resilience first
Offline queues for acceptance and photos with conflict rules on sync.
Map-centric UX
Driver-first map and a dispatcher web console from shared types.
Tech stack
Key features built
Job flow
Accept, start, complete with proof and signatures.
Push
Time-sensitive and batched where appropriate to save battery.
Location
Reliable map stack with battery-aware updates.
Admin
Dispatcher view for reassign and escalation.
Media
Compressed photo upload with retry.
Analytics
Crash, latency, and funnel metrics per build.
Timeline
Milestones from kickoff to launch and handover.
Weeks 1–4
MVP
Core job loop and map.
Weeks 5–8
Hardening
Offline, perf, and store submission.
The results
Outcome
Operations moved off chat; dispatch saw fewer missed pickups in peak hours.
“Crashes dropped and drivers stopped asking which chat thread was the source of truth.”
Next steps
Barcode scanning, route batching, and an API for 3PL partners.
Ready to achieve similar results?
Share your product goals and timeline—we can map a plan that fits your team and delivery window.